Stanza 3

The saga continues. I started getting the old Blue Screen of Death again, so I email Dell support about it. The next day I get a reply with some dangerous-looking instructions. There was DOS typing. So, mustering up some courage, I give it a go last night. Nearest I could tell, the idea was to remove a corrupted file from my PC and replace it with the orignal from the XP CD. I got down to the end of the process, and my PC told me “Access is denied” in its typically flat manner. So, I exit and restart, becoming the proud owner of a machine built for one thing — bringing up a blue screen.

I call Dell Support. The nice pre-recorded lady asks me to enter my express service code. After a few seconds, she patiently informs me that it can be found on a label on my PC. This is fiction. I go back to the beginning and try to guess what combination of numbers will give me a person who knows how to do something other than sell me stuff. Twenty minutes on hold and one hour of instruction later, my PC is now allegedly configured exactly the same as when I first opened the box.

It froze up when I started it up this morning. It’s ok now. Further updates as events warrant.

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